We have created a refund policy that outlines when we will provide a refund, how to make a claim for one, and what DedesignSolutions will be held accountable for in the event that a claim is made. You acknowledge and concur with all of the terms and conditions stated in the refund policy by enrolling for any of our services.

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Coverage & Scope

Our refund policy applies to websites owned and operated by DedesignSolutions, a creative digital agency, as well as refunds made by DedesignSolutions.

Companies not owned or controlled by DedesignSolutions, as well as individuals not hired or managed by DedesignSolutions, are not covered by this policy. This covers any contractually obligated third-party service and/or product suppliers as well as any third-party websites that connect to DedesignSolutions website.

Filing a Complaint

As a creative digital agency, DedesignSolutions approaches every project with an eye on the finished result. Both the client and we share equal responsibility for it. Therefore, we think that in any circumstance where there is a complaint about services, every attempt should be taken to find a mutually agreeable solution. Refunds should only be taken into consideration when circumstances are totally out of control. Reaching a compromise is what we ultimately want to accomplish

We ask that you spend a few valuable minutes to write to us at info@dedesignsolutions.com for a final conversation before demanding a refund, even in the unlikely event that you are not pleased and consider filing a claim for a refund.

Backup and Data Loss

The DedesignSolutions explicitly states in this terms and conditions document that users use the website at their own risk. In any event, any data loss experienced is not guaranteed by The DedesignSolutions. By accepting these terms and conditions, users of The SDedesignSolutions acknowledge that they are solely responsible for their use of the website and all associated consequences.

Eligibility for refund

Every project is significant to us at DedesignSolutions, a creative digital agency, and we take care to handle each one with the highest care and professionalism. Our goal is to deliver the outcomes in accordance with the proposal’s terms and circumstances. We do, however, examine refund claims in accordance with the following programme, which has a very explicit listing of our services and the refund policy pertaining to each service, in the event that the client is dissatisfied with the outcomes and decides to proceed with the dispute resolution procedure, even after taking all necessary measures:

• Complete refund: In situations where the project hasn’t begun or when the original design hasn’t been accepted. After the upfront payment date, the full refund policy will take effect, and it will take 180 days to process the refund.
• Partial refund: Following acceptance of the original design style, in the event that delivery is not made in accordance with our delivery policy. The amount of the partial reimbursement will depend on how much work has been done.
• If the project is finished and submitted to the server, there are no returns.
• If the customer decides for any personal reason not to move forward with the project, the company will determine the percentage of refund.

Logo design / brochure design

Complete refund: In situations where the project hasn’t begun or when the original design hasn’t been accepted.

Partial refund: Following acceptance of the original design style, in the event that delivery is not made in accordance with our delivery policy. The amount of the partial reimbursement will depend on how much work has been done.

IIf the project is finished and submitted to the server, there are no returns.

Web programming

If the project has not started, there will be a full refund.

Every web development project has a contract. However, the following delivery policy will be applicable if there is no agreement and no explicit discussion of the return policy.

Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by DedesignSolutions taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore staffing solution)

No Refund

• If the project is finished and submitted to the server, there are no returns.
• No refunds: If we develop and finish the job in accordance with the client’s instructions, we won’t process a refund because we offer limitless modifications.
• No refunds: We are not obligated to issue a refund or substitute if a customer simply decides not to proceed with a service.
• No refunds: You won’t be qualified for a reimbursement from us if thirty days have gone by since the service. Within the first 30 days of your service, we offer refunds.
• Refunds: Kindly be advised that clients who seek a refund will not be qualified if they have made even one revision after the project started.

Applicability of the Delivery Policy

NOTE: DedesignSolutions delivery commitment is subject to:

Until the agreed upon payments are made in full, a project is not considered null and void.
If the information needed for the project’s successful completion is not provided to us in a timely manner, the refund policy will not apply. DedesignSolutions cannot be held responsible for project delays or failures resulting from the client’s poor communication.
DedesignSolutions shall not be obligated to fulfil its delivery or refund obligations in the event that the customer fails to supply the necessary information at the outset of the project or provides incomplete information.
Unless a formal agreement with a penalty clause is present, there is no provision for reimbursement for any delay in delivery.

Limitation of Liability

The amount of DedesignSolutions obligation is limited to the cost of the project portion that, according to our plan, is still unfinished at any given time. At no time shall DedesignSolutions be held responsible for any damages resulting from services rendered, not rendered, or rendered with undue delay. The client must notify DedesignSolutions in writing of any cancellation of the project in order for there to be any liability for a return.

Processing of Refunds

Within 180 business days following the cancellation date, the partial reimbursements will be processed and mailed. The payment method that was decided upon at the start of the project will be used to make these payments, either a cheque or a credit card.

And the whole refunds will be issued using the payment method decided upon at the start of the project, i.e., a cheque or a credit card, and will be processed and mailed within 50 working days of the cancellation date.

Changes

DedesignSolutions retains the right, at its sole discretion, to modify this policy at any time and without previous notice. As a result, we ask that you please examine this policy from time to time. You immediately agree to any such changes if you keep using the DedesignSolutions website after they are made.